FAQ

FAQs

Everything you need to know about ordering, collection, delivery and more. 

You can order online through our website for either collection from our East London bakery or UK-wide delivery by post.

Simply choose the option that suits you, select your cookies or bundle, and complete your order at checkout.

For collection orders, choose Shop for Collection.

For postal orders, choose Cookies by Post.

Yes! You can pre-order online and collect from:

Cookie Mookie

12 Andre Street

London, E8 2AA

Collections are available Tuesday–Friday, 10am–4pm.

Simply select Collection at checkout.

Yes. Same-day collection is available with a minimum of 2 hours’ notice.

Same-day orders close at 2:30pm, Tuesday–Friday.

Yes! Our cookie boxes can be posted across the UK.

Head to Cookies by Post to choose your box and flavours.

All postal orders are freshly prepared for our weekly dispatch on Thursday.

The cut-off for that week’s dispatch is Wednesday at 12pm.

Orders placed after the cut-off will be included in the following Thursday’s dispatch.

Most orders arrive on Friday via tracked 24 delivery.

For that fresh-from-the-oven Cookie Mookie texture, warm your cookie in the oven for around 3 minutes.

We recommend using the oven rather than the microwave for the best texture.

Our cookies are baked fresh and individually packed to help maintain their quality.

Store them in an airtight container in a cool, dry place and consume within 5 days.

Yes. Our cookies can be frozen if you want to save them for later.

Keep them well wrapped or in an airtight container before freezing. Allow them to defrost before warming them in the oven for that freshly baked texture.

Our products are made in a kitchen that handles common allergens including gluten, milk, eggs, soya and nuts.

Allergen information is available for our products, but because everything is prepared in the same kitchen, we cannot guarantee that any product is completely free from traces of allergens.

If you have a serious allergy, please contact us before ordering.

Yes! We offer styled dessert tables, mini cookies, cookie platters and larger event orders for weddings, Mehndis, birthdays, corporate events and other celebrations.

Visit our Events & Catering page for more information or to send us an enquiry.

Yes. We supply Cookie Mookie cookies to cafés, coffee shops and independent retailers.

Our wholesale programme starts from a minimum order of 24 cookies, with a minimum of 6 per flavour.

Visit our Wholesale page to download our wholesale guide or get in touch.

Yes — individual cookies can be ordered for collection from our bakery.

For UK-wide postal delivery, cookies are sold as boxes rather than individual cookies.

Our cookie boxes make great gifts and are available in:

4 cookies — £15

6 cookies — £22

12 cookies — £42

You can mix and match your favourite flavours. Premium and Dessert Drop flavours can also be added to the 6-cookie box for an additional £1 per premium cookie.

If you later introduce proper gift notes/ribbons/special packaging, we can expand this answer.

We accept all major debit and credit cards, as well as the express payment options available at checkout.

Our bakery is closed on Saturdays and Sundays while we trade at our weekend markets.

You can find Cookie Mookie at our regular market locations, with updates and any changes posted on our Instagram @cookiemookie_uk.